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Why State Government AI Pilots Stall Before They Scale
Every state has an AI pilot running somewhere right now. A chatbot answering resident questions. A tool summarizing casework notes. A model flagging anomalies in claims data. Ask around, and you’ll find dozens of these projects — quietly running in a sandbox, presented at a conference, maybe even written up in a press release. Ask a different question — how many of those pilots became part of how the agency actually operates? — and the number drops fast. Recent research backs this up: nearly every state has piloted AI in some form, but adoption stalls well short of scaled, trusted…